ALERTING
Alerting & Notifications
Threshold-based alerts routed by severity to the right channels. Critical issues wake someone up. Warnings go to email. No more alert fatigue.
Alerting is only useful if the right person sees the right alert at the right time. MaxRMM's alerting system lets you define thresholds for CPU, RAM, disk, AV status, and service health — then route alerts to different channels based on severity. A disk warning goes to your team Slack channel. A critical service outage goes to SMS and PagerDuty. That's the difference between alerting and noise.
Multi-channel delivery supports email, Slack, Teams, and Discord out of the box. Each alert channel can have its own severity filter, so you control exactly which conditions trigger which notifications. During scheduled maintenance windows, alerts are suppressed automatically — no manual muting required.
When an alert fires, MaxRMM can auto-create a ticket with full context pre-populated. Your technicians don't need to manually create tickets for every alert — the workflow handles it. Escalation policies ensure that unacknowledged alerts eventually reach whoever needs to act on them.
What's included
Threshold-Based Alerts
Set alert thresholds for CPU, RAM, disk usage, AV status, service availability, and more. Per-device or fleet-wide.
Multi-Channel Notifications
Deliver alerts to email, Slack, Microsoft Teams, and Discord. Configure each channel independently.
Severity-Based Routing
Route info alerts to email, warnings to Slack, and critical alerts to SMS or PagerDuty. Different channels for different urgency levels.
Alert Suppression & Maintenance Windows
Suppress alerts during planned maintenance. Alerts resume automatically when the window closes — no manual re-enable needed.
Configurable Auto-Ticketing
When an alert fires, automatically create a ticket with device context, alert details, and severity pre-filled.
Escalation Policies
If a critical alert goes unacknowledged, escalate to the next person in the chain. PagerDuty-style escalation without the PagerDuty price tag.
How it works
Set thresholds
Define alert conditions — CPU above 90% for 5 minutes, disk below 10GB free, AV not detected — and assign a severity level to each.
Alerts fire to right channels
When a threshold is breached, MaxRMM routes the alert to the channels configured for that severity. Critical alerts get immediate attention.
Auto-create tickets or escalate
Alerts auto-generate tickets with full context pre-filled, and escalate automatically if not acknowledged within your defined timeframe.
WHY MAXRMM IS DIFFERENT
Severity-based routing means critical alerts go to SMS, warnings go to email. No more alert fatigue.
When everything is urgent, nothing is urgent. Most RMMs send all alerts to the same inbox — which means technicians learn to ignore them. MaxRMM's severity-based routing gives you control over what demands immediate attention and what can wait until morning. Critical disk failures wake someone up. Informational alerts get summarized and delivered to email. The result is a team that responds faster to what actually matters, because they haven't been desensitized by weeks of noise.
Alert on what matters. Silence the rest.
Multi-channel alerting with severity routing and auto-ticketing — all built in.